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Customer Care

AladdinPrintPhil - Online Terms and Conditions of Business

Please read these terms of Use carefully. These terms of Use govern your access and use of this site. By accessing or using this site you agree to be bound by these Terms of Use and to any additional guidelines.

AladdinPrintPhil reserves the right to make changes to this site and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time you access.

  • Copyright
  • Use of site
  • Turnaround
  • Reprint
  • Color Proofing and Matching
  • Order Cancellation
  • Duplicated Orders
  • Make Changes
  • Payment
  • Refund Policy
  • Quantity
  • Changes to Policies
  • Copyright

    All rights in this site and its content are reserved worldwide. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the content except as expressly allowed in these Terms of Use. AladdinPrintPhil reserves the right to add to, delete from, or modify any part of content at any time without prior notice.

    Use of site

    You are granted permission to access and use this site and its content for the sole purpose of preparing, evaluting, and ordering products or services soley through AladdinPrintPhil.

    No other download, retention, use, publishing, or distribution of any portion of the content is authorized or permitted.

    You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

    Turnaround

    Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not meet our file requirements, your order status will be put "On Hold Need Artwork" and your turnaround time will be reset.

    Business days are Monday through Friday. Saturdays, Sundays, and Holidays are not calculated into the turnaround time.

    AladdinPrintPhil and you agree not to hold AladdinPrintPhil liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond AladdinPrintPhil's direct control. AladdinPrintPhil is not responsible for 3rd party shipping errors, omissions or damaged shipments.

    When a package is not delivered due to an error made by the customer in submitting the proper shipping address, AladdinPrintPhil will reship the package with corrected address and charge additional shipping cost separately.

    Reprint

    Since each order is unique to customer and has no re-sale value, All sales are final. If we verify that we made an error, we will reprint the order. No Refunds or Credit.

    Color Proofing and Matching

    AladdinPrintPhil is not liable for color matching or ink density on screen proofs. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

    Order Cancellation

    You can cancel by pressing "Order Cancel" button on your cart during your shopping.

    After payment, you should inform us via email at the same day.

    If orders is canceled in any labor hours, administrative fees will be subtracted from your refund.

    Due to the very swift nature of our business, we process orders as soon as we receive them. No cancellations or refunds are available on orders that have gone to print. In the case of a cancellation on an order where no online proof has been sent, our customer service team will inform you of any cancellation charges depending on the stage of the order.

    AladdinPrintPhil is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.

    Duplicated Orders

    AladdinPrintPhil is not responsible for any duplicated orders that are placed on our site due to the customer mistake.

    Bulletin Board System

    We reserve the right to delete illegal content or viruses on the bulletin board system.

    Make Changes

    To make changes to your order after it has been placed, please email revised order details such as order number, quantity, stock, and necessary information at the same day.

    Payment

    Full payment, including delivery cost, is required with order. No work will be proceed until payment is received. No refunds are given once order has been verified.

    Refund Policy

    All sales are final. Due to the nature of our business, we process jobs as soon as we receive them. No refunds are available on orders unless files have not been sent to press and cancellation is requested at the same business day. A cancellation fee will be applied.

    Complaints

    All complaints must be registered within 48 hours of receipt of printed products. To be reprinted and shipped again with no additional charge, the products should contain manufacturing error and/or defects. We maintain the right to judge what a manufacturing error and defect are.

    Quantity

    Finished quantity may vary +/- 5-7%. We are not responsible for shortage re-print. This applies to all printing.

    Changes to Policies

    AladdinPrintPhil may change, modify, add or remove portions of this policy at any time, and they will be effective immediately upon being posted.


    Privacy Policy Regarding Customer and Online User Information

    The Privacy Statement Regarding Customer and Online User Information applies to AladdinPrintPhil and its worldwide corporate affiliates ("we" or "our"), but not to those AladdinPrintPhil corporate affiliates that have published their own privacy and security statements. This privacy statement also does not apply to the websites of our business partners or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with whom you interact.

    This privacy statement governs personal information we collect from our customers and online from our website users ("you"), through AladdinPrintPhil products, services, software, websites, contacts or our relationship with you. Please refer to your warranty statements and AladdinPrintPhil's Return Policy for policies that apply to information contained on hard drives returned to AladdinPrintPhil.

    For the purposes of this privacy statement, "corporate affiliates" means any entity or joint venture that is wholly or partially owned or controlled by AladdinPrintPhil "Business partners" means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services or information. "Personal information" means information that identifies you, such as your name, telephone number and email address.

  • Information We Collect
  • How We Use Personal Information
  • Disclosing Personal Information
  • How You Can Access Your Information
  • Selecting Your Communication Preferences
  • How We Secure Your Personal Information
  • Collection and Use of Children's Personal Information
  • Changes to Our Privacy Statement Regarding Customer and Online User Information
  • Contacting Us
  • Information We Collect

    We may ask you to provide personal information when you

  • Use our website;
  • Request quotes, services, support or information;
  • Place orders for products or services;
  • Apply for credit card or financing;
  • Participate in surveys, sweepstakes or other promotional activities;
  • Subscribe to newsletters, promotional emails or other materials;
  • Apply for a job, submit your resume/CV or create a candidate profile; or
  • Contact us.
  • Information we may request includes your email address, name, home address and telephone number. If you make a purchase, we may ask for your credit card number and billing information. We may also ask for your Social Security number and other data to process your credit or financing request. Job applicants may be requested to provide information such as educational background, employment experience and job interest. We may also collect demographic information, such as your business or company information, age, gender, interests, preferences and favorites. Forms that you may fill in will indicate whether information requested is mandatory or voluntary.

    We may collect information about your visits to our websites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with the AladdinPrintPhil websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.

    In order to offer you a more consistent and personalized experience in your interactions with AladdinPrintPhil, information collected through one source may be combined with information obtained through other AladdinPrintPhil resources. We may also supplement the information we collect with information obtained from other parties.

    How We Use Personal Information

    AladdinPrintPhil uses your personal information to:

  • Deliver the services and support, or carry out, the transactions you have requested;
  • Send communications to you, such as product safety information, your transactions status (for example, order confirmations), information about products and services available from AladdinPrintPhil and its corporate affiliates, promotional offers and surveys;
  • Customize, analyze and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
  • Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of the website, our business, or our products or services; or
  • Otherwise, as disclosed to you at the point of collection.
  • Personal information collected may be stored and processed in Canada or any other country in which AladdinPrintPhil or its corporate affiliates, subsidiaries or agents maintain facilities, and by using AladdinPrintPhil products and services (including our website), you consent to any such transfer of information outside of your country.

    Disclosing Personal Information

    We may share your personal information with corporate affiliates to carry out transactions you request, or to make our business or that of our corporate affiliates more responsive to your needs, which includes our corporate affiliates providing you with information about AladdinPrintPhil, and AladdinPrintPhil-branded products and services. We may also disclose your personal information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; or if AladdinPrintPhil reasonably believes it is necessary to protect AladdinPrintPhil, its customers or the public.

    In addition, we may share your personal information to carry out transactions you request with business partners that help AladdinPrintPhil or our corporate affiliates to customize, analyze and/or improve our communication or relationship with you. This may include requests relating to AladdinPrintPhil and AladdinPrintPhil-branded products or services. We will only share your information with business partners who share AladdinPrintPhil's commitment to protecting your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.

    How You Can Access Your Information

    AladdinPrintPhil wants to help you keep your personal information accurate. To view or edit your personal information that has been stored online in your AladdinPrintPhil 'My Account,' please visit the My Account sections of the AladdinPrintPhil website. For the security of your account, you will be required to sign in with your login ID and password.

    Selecting Your Communication Preferences

    You may choose to receive or not receive marketing communications from AladdinPrintPhil by indicating your preferences. Opportunities to select your preferences include the following:

  • The My Account sections on AladdinPrintPhil allow you to choose whether you wish to receive marketing communications from AladdinPrintPhil, and to subscribe or unsubscribe to newsletters about our products and services; and
  • At any point you can also visit our List Removal Page and request to be removed from our advertising and marketing lists (catalogs, telephone, faxes and email);
  • At the time you save a cart while shopping online, you can choose to receive email reminders;
  • Any marketing by AladdinPrintPhil, or any third parties on behalf of AladdinPrintPhil, will be conducted in accordance with applicable laws.
  • Please allow up to 10 business days for your email preferences to take effect. Because some promotions, such as direct mail catalogs, are developed in advance, you may sometimes receive solicitations after we receive your preference request.

    How We Secure Your Personal Information

    AladdinPrintPhil wants to help you keep your personal information accurate. To view or edit your personal information that has been stored online in your AladdinPrintPhil 'My Account,' please visit the My Account sections of the AladdinPrintPhil website. For the security of your account, you will be required to sign in with your login ID and password.

    Collection and Use of Children's Personal Information

    AladdinPrintPhil takes children's privacy seriously. We do not knowingly collect personal information from children under the age of 13 through our websites. If you are under 18 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian.

    Changes to Our Privacy Statement Regarding Customer and Online User Information

    We will occasionally update this privacy statement. If we make changes to the Privacy Statement Regarding Customer and Online User Information or make any material changes to how AladdinPrintPhil will use your personal information, we will revise the Privacy Statement to reflect such changes and revise the statement's effective date, included at the end of this section. We encourage you to periodically review this statement to be informed of how AladdinPrintPhil is protecting your personal information.

    Contacting Us

    If you would like to contact us for any reason regarding our privacy practices, please write to us at the following address:

    AladdinPrintPhil
    Attention: Privacy
    488 A. Mabini St. Manggahan,‎
    Pasig City, 1611, Phillippines.
    aladdinprintphil@gmail.com

    Privacy Statement Regarding Customer and Online User Information Effective Date: January 22, 2016.