 |
 |
|
|
 |
|
 |
|
What kind of service do you provide? |
 |
|
|
 |
|
| We print business
cards, plastic cards,
bookmarks, presentation,
folders, envelopes,stickers
and postcards. We
are also eager to
serve more well-made
products in the future.
All products will
be shipped to anywhere
in 5 business days
by UPS express. You
can also download
over 33,000 free images
we provide! Or you
can create design
your own online. |
|
|
|
|
|
|
How can I contact you? |
|
|
|
|
|
| If you wish to contact
us for any reason, |
|
|
|
|
Address : 488 A. Mabini St., Manggahan, Pasig City, Philippines
Toll Free Number : (632) 646-9810
Fax Number : (632) 646-9913
Email : info@aladdinprintphil.com
*** Customer Satisfaction Manager
Website : aladdinprintphil.com |
|
|
|
|
|
|
|
What is your office hours? |
|
|
|
|
|
| Business Hours :
Monday-Friday, 9:00 am - 6:00 pm (Based on U.S. Pacific Time)
|
|
|
|
|
|
|
What is your Privacy and Security Policy? |
|
|
|
|
|
Your private information
is fully protected
by our company, and
of course not any
of them is shared
with other companies.
We only use your information
to contact you when
the requested service
is provided.
Our security system
for billing and payment
system is equipped
and supported by an
expert security company.
So you can trust our
secure connection,
and can order in the
relief. Remained information
is always protected
and secured by us. |
|
|
|
|
 |
 |
|
|
|
|
|
|
How do I make an account? |
|
|
|
|
|
|
To make your account, simply sign up for a new member. Please click 'Login' or
My account' link above.
|
|
|
|
|
|
|
I forgot my password. What should I do? |
|
|
|
|
|
Click
the link below. Only
when you remember
your E-mail address,
we can send your password.
CLICK HERE
You should have a
correct E-mail address
registered. If you
still can't find your
password, you possibly
did not register before.
Please go to the "Login"
page, and sign up.
If your E-mail has
been registered, you
cannot sign up with
the same E-mail address.
|
|
|
|
|
|
|
I cannot newly register or login. What should I do? |
|
|
|
|
|
You
can have only one
E-mail address for
an account. When you
trying to sign up
with a registered
E-mail address, it
does not work.
Please send us E-mail
if you still have
a problem in signing
up when you used an
unregistered E-mail
address.
If you don't remember
your password. We
will send your password
to your E-mail. CLICK
HERE |
|
|
|
|
|
|
How can I make changes in my account information? |
|
|
|
|
|
To change or update
your account information,
please follow the
steps below.
1. Please Login.
2. Click on "My
account"
3. Click on "My
information"
4. Change the appropriate
information.
5. Click on the "Submit"
button at the bottom. |
|
|
|
 |
|
|
|
|
|
|
|
How do I make an order? |
|
|
|
|
|
If you have your
own design, please
click. "Upload your own design"
1. Select the product
type you are interested
in, for example "Business
cards"
2. Choose stock.
3. Choose color.
4. Choose quantity.
5. See the price.
6. Upload you file
for the front side
if you select color
4/0.
7. Upload your file
for back side if you
select color 4/1 or
4/4.
8. Click the "upload"
button.
9. Complete payment.
10. Click "Add to Cart"
11. Check "My Cart"
12. If you want to continue to order, please choose product again and take steps.
13. If you want to finish your order, please click "Next"
14. Enter shipping address.
15. Click "Order" button to check out.
16. Click "Pay Now"
17. Complete credit card payment.
If you need to design online, please click "Create Your Own Design"
1. Login or click "Create Your Own Design"
2. Choose category.
3. Choose design.
4. Choose layout.
5. Enter your information
6. Edit your business card.
7. Choose product.
8. Choose stock.
9. Choose quantity.
10. Enter job title.
11. Click "Add to cart"
12. Complete credit card payment.
|
|
|
|
|
|
|
Can I change or cancel my order? |
|
|
|
|
|
You
should contact us
on the day when you
submitted your order.
In the characteristics
of business and processing
procedures, It is
unable to change or
cancel an order once
being in processed.
To provide service
quick and best with
the lowest price,
most processes are
automated. So once
your order transferred
to the printer, it
can not be changed.
We apologize for any
inconvenience. We
would do our best
to provide you the
most valuable service. |
|
|
|
|
|
|
What is your turnaround time? |
|
|
|
|
|
Our standard turnaround time is 5 business days. From the ordering to the receiving takes
only 5 business days includinging 3 shpping days. Every product, which is printed on a
specifical day, could have a different turnaround time.
Turnaround does not begin until acceptable artwork has been provided.
Please note that if we are unable to print your files because they do
not meet our file requirements, your order status will be put "Need revised artwork"
and your turnaround time will be reset.
Business days are Monday through Friday. Saturdays, Sundays, and
Holidays are not calculated into the turnaround time. |
|
|
|
|
|
|
Do you print and ship everyday? |
|
|
|
|
|
| We print and ship Monday through Friday. |
|
|
|
|
|
|
How can I make my own design? |
|
|
|
|
|
If you need to design online, please click "Create Your Own Design".
1. Login or click "Create Your Own Design"
2. Choose category.
3. Choose design.
4. Choose layout.
5. Enter your information
6. Edit your business card.
7. Choose product.
8. Choose stock.
9. Choose quantity.
10. Enter job title.
11. Click "Add to cart"
12. Complete credit card payment.
|
|
|
|
|
|
|
How can I upload my artwork? |
|
|
|
|
|
If you have your own design, please click "Upload your own design"
1. Select the product type you are interested in, for example, "Business cards"
2. Choose stock
3. Choose color
4. Choose quantity
5. Choose finishing when required.
6. Choose country.
7. See the price
8. Enter job title.
9. Upload your own files.
10. Click "Add to Cart"
11. Check "My Cart"
12. If you want to continue to order, please choose product again and take steps.
13. If you want to finish your order, please click "Next"
14. Enter shipping address.
15. Click "Order" button to check out.
16. Click "Pay Now"
17. Complete credit card payment.
|
|
|
|
|
|
|
What is your Payment Policy? |
|
|
|
|
|
You can make a direct
payment through the
secure connection
on our website. We
accept following payment
methods,
 VISA  MASTER
 JCB  DINERS  AMERICAN
EXPRESS
Full payment is required
with order. No work
will proceed until
payment is received.
Return Policy
All sales are final.
Due to the nature
of our business, we
process jobs as soon
as we receive them.
No refunds are available
on orders unless files
have not been sent
to press and cancellation
is requested the same
business day. A cancellation
fee will apply
Deposit
To deposit money,
please make a remittance
to account listed
below. And then send
us a copy of receipt
by email.
Bank Information
Bank Name : Philippine Bank of Communications
SWIFT Code : CPHIPHMM
Account Number : 229-10-000675-5
Name : Red Carpet Digital Print, Inc. |
|
|
|
|
|
|
|
What kind of paper are used for printing? |
|
|
|
|
|
| We provide over
28 best quality paper
stocks for business
cards and other products.
Various paper stocks
express different
feelings and different
effectiveness. See
the details on the
"Products"
page. |
|
|
|
|
|
|
what kind of press do you use? |
|
|
|
|
|
We use the best
equipments for the
well-made products.
Prepress : AGFA
Phoenix 2250, PlateRite
8800, PlateRite 4300
Press : Shinohara
52IV, Ryobi 3304HA,
Ryobi 750, Ryobi 780E
Postpress :
Hercules, Polar E,
NCD-7, NCS-1000, Punching
Hole Machine, Automatic
Scoring Machine, Automatic
Laminator, Automatic
Folding Maching
|
|
 |
|
|
|
|
|
|
Do you provide free quote service? |
|
|
|
|
|
| Yes. You have two
choices. You can simply
use the instant quote
service
which is shown up
at the right side
on your screen. If
you want a more
specific quote service,
please click on the
"Free Quote."
It will take you
to the page you can
fill the request form.
Fill the information
out, and
click the "Send"
button. Please include
quantity, color format,
finished size,
paper stock, coating,
folding, shipping,
etc. You would receive
your quote
within 48 hours (business
day). |
|
|
|
|
|
|
How much is the design shown on the monitor accurate? |
|
|
|
|
|
| Most
times customers satisfy
with results that
are well expressed
what they want. But
because of there exsit
| | | | |
